Workshops at Dealer Week

3 Tactics to Turn Your Shop into a Customer Loyalty Machine

Join dealership trainer Sara Hey of Bob Clements International for this tactical workshop where she will guide you through how to ask the right questions at check-in, set up high-capacity days in service, and establish a triage process to make you more money.

Combat the Assault on Your Shop’s Repair Time

In this tactical workshop, she will guide you through diagnosing where your shop is being wrecked by RECT and help you map out the necessary fixes to your shop’s process to get customers’ boats back to them quicker, reduce the amount of service boats on your lot and improve your shop’s profitability.

Take Control with a Positive Attitude

Learn how you can make the choices and develop the skills to achieve better results, enjoy your job more, and positively influence the people you work with and serve.

Work with Different & Sometimes Conflicting Personalities

In this session, Sara Hey from Bob Clements International will share how understanding personalities and learning styles will make a world of difference in your life and dealership. You’ll pick up specific strategies that you will be able to apply in your dealership (and sometimes at home) to enjoy the people you interact with more and improve your results.

Dealer Week speaker photo of Jim Million

Boost Efficiency by Navigating Dealership Change

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Text Me! Improve Customer Communication and Staff Efficiency in Parts & Service

In this workshop, fixed operations expert Jeremy DeFelice of Garage Composites will share his firsthand experience leading Parts & Service Departments and consulting dealers in the art of using text messaging throughout their stores.

Plan Your “Post (???) Pandemic” F&I Process

Since F&I is one of the last to interact with the customer, you and your team have a heavily weighted impact on the overall customer experience. Keeping these new customers coming back and referring their friends is critical to our continued growth and success.