We surveyed and met with many dealers to discuss the biggest pain points in the industry. We then took that data and built our educational programming around those pain points. 

1. Create a Culture that Delivers

•  Workforce

•  Customer Complaints

•  Employee Morale

 

2. Dealer Case Study: Succession Planning

•  Managing Stress

•  Budget

•  Employee Morale

 

3. F&I: Does that Stand for Fairies and Imps? No, The Money Is Real

•  Sales

•  Budget

•  Economic Headwinds

 

4. Ease the Pain of Seasonality Through Better Processes

•  Sales

•  Seasonality

•  Customer Complaints

 

5. How to Hold Your Digital Accountable

•  Technology Issues

•  Marketing Challenges

•  Budget

 

6. The Agile Dealership: Confidently Responding to Change and the Unknown

•  Budget

•  Economic Headwinds

•  Inventory Issues

 

7. Stop Letting Data Get Between You and the Customer

•  Sales

•  Customer Complaints

•  Marketing Challenges

 

8. Dealer Case Study: Segmenting Customer Data

•  Sales

•  Marketing Challenges

•  Technology Issues

 

9. Reducing Repair Cycle Time

•  Customer Complaints

•  Budget

•  Workforce

10. Texting Customers: Do's, Don'ts and How to Make it a Win-Win

•  Sales

•  Customer Complaints

•  Technology Issues

 

11. Let's Play Detective and Solve and Mystery: The Customer

•  Sales

•  Customer Complaints

•  Workforce

 

12. Supercharge Your Customer Experience

•  Sales

•  Customer Complaints

•   Workforce

 

13. Go for No

•  Sales

•  Workforce

•   Time Management

 

14. Dealer Case Study: Combating a Local Tech Shortage

•  Workforce

•   Employee Morale

•   Competition

 

15. Developing Your Personal Brand

•  Marketing Challenges

•  Sales

•  Workforce

 

16. The Managing Me Workshop

•  Time Management

•  Employee Morale

•  Budget

 

17. Telling Ain't Training

•  Workforce

•   Employee Morale

•   Sales

18. Intrapreneurship: Developing Early Adopters & Harnessing Innovation in Your Company

•  Workforce

•   Employee Morale

•   Marketing Challenges

Photos from our Dealer Week Strategy Session.