2019 Downloads
You will find all 2019 Dealer Week handouts in your Float Plan you received on site. You can also download the PDF version of the Float Plan here to reference all handouts. Here, you'll find some additional resources provided by our subject matter experts.
MONDAY, DECEMBER 9th
10x10 Presentation
Boat Pricing and the Internet, Thom Dammrich
Classroom Education
The Dealership: Create a Culture That Delivers, Tony Gonzalez
The Customer: Stop Letting Data Get Between You and the Customer, Sam Dantzler
The Employee: Go For No, Richard Fenton & Andrea Waltz
Three 10x10 Series Presentations
The Employee: Recruit for Tomorrow, Wendy Mackie
Classroom Education
The Dealership: Succession Planning, Carrie Stacey
The Customer: Segmenting Customer Data, Kevin Zoodsma
The Employee: Combating a Local Tech Shortage, Eric Smith
TUESDAY, DECEMBER 10th
8:30 a.m. Classroom Education (90 minutes)
The Dealership: F&I: Does That Stand for Fairies and Imps? ... No, The Money Is Real, DJ Stringer
The Customer: Reducing Repair Cycle Time, Valerie Ziebron & Carrie Stacey
The Employee: Intrapreneurship: Developing Early Adopters & Harnessing Innovation in Your Company, Samantha Cunningham Zawilinski
1:45 p.m.
Classroom Education (90 minutes)
The Dealership: Ease the Pain of Seasonality Through Better Processes, David Foco
The Customer: Texting Customers: Do’s, Don’ts, and How to Make It A Win-Win, Bob McCann & Graham Anderson
The Employee: Developing Your Personal Brand, Allison Chaney
4:15 p.m.
Classroom Education (90 minutes)
The Dealership: How to Hold Your Digital Accountable, Rich DeLancey
The Customer: Let’s Play Detective and Solve a Mystery: The Customer, DJ Stringer
The Employee: The Managing Me Workshop, Art Hill
WEDNESDAY, DECEMBER 11th
9:00 a.m.
Educational Workshops (120 minutes)
The Customer: Supercharge Your Customer Experience, Theresa Syer
The Employee: Telling Ain’t Training, Jim Million