Solve Service Writer Suffering
David Spader, Spader Business Management
Service & Parts Pathway:
Date & Time: Tuesday, December 6, 12:15pm - 1:45pm
*This session will be recorded and available on Dealer Week Online*
Understand why the Service Writer position is so difficult to fill
Develop the ability to identify the required motivators that can’t be trained
And pick-up a tool to evaluate current and future Service Writers
If you’ve worked in the marine business for very long, then you already know that the Service Writer role is one of the most challenging and complex positions in a dealership. Especially in times like these.
Supply chain fluctuations, changes in customer expectations and workforce upheaval are making the normal demands of service writing even tougher. As a result, voluntary turnover and burnout is high. Involuntary turnover is also too common because sometimes the job is just “too much.” Many dealerships accept mediocrity in the role just to keep someone in the position.
That’s exactly why we’re welcoming long-time dealership coach and consultant David Spader of Spader Business Management back to Dealer Week for this much-needed session.
Join us for a deep dive into how to hire, develop and manage a Service Writer. You will also discover the difference between what can be taught and what must come from internal motivation. Finally, we will share the results of a new study looking at the predictors of success and satisfaction in the Service Writer role – and determine what those results mean to you, your Service Department and your dealership.