The Service Clock: Rethink

Your Department's Approach

to Time

Max Materne, Garage Composites​

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Service & Parts Pathway: 

Date & Time: Tuesday, December 6, 3pm - 4:30pm

 *This session will be recorded and available on Dealer Week Online*  

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Learning Objectives: 

• Understand customer and dealership timelines and how each party perceives them

• Discover the 4 quadrants of repair time management

• Gain insight into seasonality’s effect on “The Service Clock”

• And pick-up effective tactics to communicate with the customer about time and expectations 

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Description:

Time is relative, not just according to Einstein, but also between our customers and service team.  

 

For customers, the service timeline begins the moment they have a problem that requires service and doesn’t end until they are back on the water without a care in the world. 

 

In the service department, however, we see things very differently.   

 

Join veteran service trainer Max Materne for a Dealer Week session that will explore not only how these differing experiences complicate our interactions, but also how we can establish both a shorter repair time and clearer customer expectations.