The Service Clock: Rethink
Your Department's Approach
to Time
Max Materne, Garage Composites
Service & Parts Pathway:
Date & Time: Tuesday, December 6, 3pm - 4:30pm
*This session will be recorded and available on Dealer Week Online*
Learning Objectives:
-
Understand customer and dealership timelines and how each party perceives them
-
Discover the 4 quadrants of repair time management
-
Gain insight into seasonality’s effect on “The Service Clock”
-
And pick-up effective tactics to communicate with the customer about time and expectations
Description:
Time is relative, not just according to Einstein, but also between our customers and service team.
For customers, the service timeline begins the moment they have a problem that requires service and doesn’t end until they are back on the water without a care in the world.
In the service department, however, we see things very differently.
Join veteran service trainer Max Materne for a Dealer Week session that will explore not only how these differing experiences complicate our interactions, but also how we can establish both a shorter repair time and clearer customer expectations.