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The Service Clock: Rethink
Your Department's Approach
to Time

Max Materne, Garage Composites​

Service & Parts Pathway: 

Date & Time: Tuesday, December 6, 3pm - 4:30pm

 *This session will be recorded and available on Dealer Week Online*  

Learning Objectives: 

  • Understand customer and dealership timelines and how each party perceives them

  • Discover the 4 quadrants of repair time management

  • Gain insight into seasonality’s effect on “The Service Clock”

  • And pick-up effective tactics to communicate with the customer about time and expectations 


Time is relative, not just according to Einstein, but also between our customers and service team.  


For customers, the service timeline begins the moment they have a problem that requires service and doesn’t end until they are back on the water without a care in the world. 


In the service department, however, we see things very differently.   


Join veteran service trainer Max Materne for a Dealer Week session that will explore not only how these differing experiences complicate our interactions, but also how we can establish both a shorter repair time and clearer customer expectations. 

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