Solve Your Parts & Service
Customers' Problems
Jim Million, Million Learning
Service & Parts Pathway:
Date & Time: Wednesday, December 6, 8:30am - 10am
*This session will be recorded and available on Dealer Week Online*
Learning Objectives:
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Identify the most common and painful customer problems you face in parts & service;
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Discover a simple, yet powerful problem-solving formula to address them;
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Gain first-hand experience using the formula to solve customer problems;
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And pick up a lesson plan and tips for teaching it to your people back at the dealership.
Description:
As a dealership service or parts professional, the challenges you and your team are facing have been stacking up. The list of goals you must achieve and work that must be done is longer than ever before, despite a lack of staff, resources and hours in the day.
These challenges don't just impact you and your team. They also trickle down to the customer, resulting in problems and complaints that only add to the pressure you're under. Whether they involve time to repair, warranty concerns, parts issues, follow-up or simply attention to detail, they are tough to hear and can be even tougher to manage.
You need to know how to solve these problems for the customer yourself. But you also need to know how to help your team to solve them, so the customer gets the same answers from each of you and a consistent, high-quality experience no matter who they encounter.
Well, never fear. We've got you covered. During this interactive session from Master Trainer and Coach Jim Million, you'll pick-up a proven and simple problem-solving formula that will guide you to success resolving any customer issue faced by you and your team.
To build your confidence, Jim will provide you with first-hand experience rehearsing how to use this formula to solve real-world service and parts problems.
Finally, you will be guided through a sample lesson plan you can customize back in your dealership, giving you the tools, strategies and experience you'll need to share this problem-solving formula with others and coach them to apply it for consistent customer success.
