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How to Use Technology to Drive Better Service and Parts Results: A Panel Discussion


Moderator: Jim Million, Million Learning 


  • Nathan Heber, Boatyard

  • Graham Anderson, Kenect

  • Jerry Thibeau, Phone Ninja 

  • Rob Grant, Lightspeed

Service Pathway:

Date & Time: Wednesday, December 7, 11:30am - 12:15pm  

Learning Objectives:  

  • Gain strategies and tools to resolve your top 3 service customer communication pain points

  • Discover texting tactics you can put to work immediately to improve your repair event cycle time by 50 percent

  • Learn how to digitize your service department workflows for better efficiency and customer experience

  • And get expert guidance on overcoming your service and parts departments’ unique technology challenges

  • Pick-up fixes to the 3 most common phone mistakes in service & parts


No matter how your Service & Parts Departments compare to the average dealer when it comes to the use of technology, chances are you recognize the opportunity to get better. After all, our customers’ expectations keep getting higher and technology keeps advancing. 


So, what can your team do to better understand and use the technologies available to them to boost efficiency, improve customer experience and reduce Repair Event Cycle Time? 

Join us to learn proven strategies and tactics to drive better results during a panel discussion moderated by Jim Million of Million Learning, featuring technology experts Nathan Heber of Boatyard, Graham Anderson of Kenect, Jerry Thibeau of Phone Ninja, and Rob Grant of Lightspeed.  


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