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Service & Parts Warranty:
Control the Tsunami

Paula Crosbie, PCLM Business Solutions ​

Service & Parts Pathway: ​

Date & Time: Wednesday, December 7, 3pm - 4:30pm 

 *This session will be recorded and available on Dealer Week Online* 

Learning Objectives: 

  • Gain a sample warranty process from write-up to submission to payment

  • Discover tools to help you track warranty claims

  • Identify key metrics for improvement and customer satisfaction 

  • And pick-up the best practices of successful warranty administrators


Your Service and Parts Departments are facing wave after wave of challenges in today’s environment. One of these waves involves managing warranty in the current market.  

Not only have the number of warranty claims been on the rise the past few years, but the workforce shortages combined with the surge in consumer demand has made it tough for dealers and manufacturers to be consistent and efficient when it comes to managing this part of the business.  


And yet, a well-managed warranty process is essential to boost customer confidence in the quality of your products, services, and reputation. In addition, if neglected, it often becomes a hidden drain on dealership profitability. 


Join experienced dealership consultant Paula Crosbie for a session where you’ll learn how to streamline your warranty management and save time in administrative and mechanical re-work, leading to cost savings and service improvements. 


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