Service & Parts Pathway
Hosted by Valerie Ziebron
You want to be a soundproof service and parts team that has the resources to reduce your RECT and has the ability to forecast inventory strategically. You need to know the best practices for success to satisfy more customers. Dealer Week 2023 Service and Parts Pathway Sessions will guide you to a more effective service and parts team.
Tuesday, Dec. 5, 12:15pm - 1:45pm
Valerie Ziebron
VRZ Consulting
All marine service departments are not created equal, and recent market conditions have driven an even greater divide between the best shops and the rest. Customers and top talent prefer to align themselves with businesses that provide premium service, but how do you get and stay there....SEE MORE
Tuesday, Dec. 5, 3:30 - 5pm
Kurt von Ahnen
Mañana No Mas
Wednesday, Dec. 6, 8:30am - 10am
Jim Million
Million Learning
As a dealership service or parts professional, the challenges you and your team are facing have been stacking up. The list of goals you must achieve and work that must be done is longer than ever before, despite a lack of staff, resources and hours in the day...SEE MORE
Wednesday, Dec. 6, 11:30am - 12:15pm
Wednesday, Dec. 6, 3pm - 4:30pm
Steve Jones
SJ Consulting
As a service & parts professional, you want your parts department running like a well-oiled machine, efficient and effective. If you can stock the right parts at the right time, you can meet customer – and service department – demands. You know service has a higher fill rate for high-use parts...SEE MORE
Wednesday, Dec. 7, 8am - 10:30am
Paula Crosbie and Dixie Morrow
PCLM Business Planning
Every day, you and your team face wave after wave of demands in the Service and Parts Departments! And how you handle them is critical. If customers have a bad experience, you may lose them, which impacts not just your department, but the profitability of the entire dealership. So, what’s the secret to successfully navigating them...SEE MORE
