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Service & Parts Pathway
Service & Parts Pathway

Hosted by Jim Million

You want to be a soundproof service and parts team that can communicate with customers effectively, forecast inventory properly and effectively manage warranty claims. You need to know the best practices for success to satisfy more customers.

 Tuesday 12:15pm - 1:45pm 
David Spader 
Spader Business Management

dive into how to hire, develop and manage a Service Writer. You will also discover the difference between what can be taught and what must come from internal motivation. Finally, we will share the results of....SEE MORE

 Wednesday  8:30am - 10am 
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Eddy Paoletta 
Garage Composites

During this session, you’ll learn the right way to approach your parts and accessories business using an open to buy system that is supported through a strategically managed inventory. You’ll discover how to find and keep...SEE MORE

 Wednesday  11:30am - 12:15pm 

*Exclusive to the in-person event 

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Moderator: Jim Million, Million Learning 


  • Nathan Heber, Boatyard

  • Graham Anderson, Kenect

  • Jerry Thibeau, Phone Ninja 

  • Rob Grant, Lightspeed


*Images from left to right

No matter how your Service & Parts Departments compare to the average dealer when it comes to the use of technology, chances are you recognize the opportunity...SEE MORE

 Wednesday  3pm - 4:30pm 
Paula Crosbie
PCLM Business Solutions

a well-managed warranty process is essential to boost customer confidence in the quality of your products, services, and reputation. In addition, if neglected, it often becomes a hidden drain on dealership profitability....SEE MORE

 Thursday  8:30am - 10am 
Jim Million, Million Learning
Gloria Sinclair Miller, SHRM 

Why focus on what you can’t change? But those that have the biggest advantage right now – and that will come out of whatever uncertain market conditions are ahead in the lead instead of further behind – are the ones that have adopted....SEE MORE

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