Service Department

Session Recommendations 

Service Department Session Recommendations 


How to Catch Up in the Service Department

Max Materne, Garage Composites

What you'll learn:

  • The story of how service revenue plateaued;

  • A process that will lighten your team’s load;

  • And discover simple changes to make and free technology to use to start catching up now.


3 Ways to Earn Your Customers Trust

Chris Collins, Service Drive 

What you'll learn:

  • Gain the keys to recruiting and hiring for trust;

  • Discover how to use role play to improve customer relationships;

  • And pick-up strategies to better collect and share customer information.


Turn Your Shop Inside Out

Valerie Ziebron, VRZ Consulting

What you'll learn:

  • Understand leadership’s role in supporting customer experience and retention; 

  • Track the effectiveness of your interdepartmental hand-offs; 

  • Identify opportunities for improved customer education and transparency in sales;

  • Know what key service positions build the most dealership loyalty and how to best set them up for success;

  • Understand where and how management can support service;

  • And discover how to get more qualified sales leads from service.