Service Department Session Recommendations
How to Catch Up in the Service Department
Max Materne, Garage Composites
What you'll learn:
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The story of how service revenue plateaued;
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A process that will lighten your team’s load;
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And discover simple changes to make and free technology to use to start catching up now.
3 Ways to Earn Your Customers Trust
Chris Collins, Service Drive
What you'll learn:
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Gain the keys to recruiting and hiring for trust;
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Discover how to use role play to improve customer relationships;
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And pick-up strategies to better collect and share customer information.
Turn Your Shop Inside Out
Valerie Ziebron, VRZ Consulting
What you'll learn:
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Understand leadership’s role in supporting customer experience and retention;
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Track the effectiveness of your interdepartmental hand-offs;
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Identify opportunities for improved customer education and transparency in sales;
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Know what key service positions build the most dealership loyalty and how to best set them up for success;
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Understand where and how management can support service;
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And discover how to get more qualified sales leads from service.