The Service Pathway:
Too Much _____ + Not Enough _____ = Service Stress
Jordon Schoolmeester, Garage Composites
Date & Time: In Person: Dec. 8, 10:00 am - 11:30 a.m.
Online: Jan. 11, 2:15 - 3:00 p.m. CST
*If you register for Dealer Week in person in December, you'll gain access to the online version of this course launching in January for free. Register for Online Only and gain access to this course starting in January only. The Online content will be available until March 30, 2022.
Think you can answer this equation? And if you can, have you done it?
Maybe it’s too many customers and not enough employees, too many expectations and not enough empathy, too much demand and not enough supply. No matter the variables used, they all have one thing in common, and that is … what we’ll be exploring in this session.
Join dealership trainer Max Materne, who will share his first-hand experience leading Service Departments to success to help you identify department-wide opportunities and discover how they are structured. Most importantly, we’ll explore how solving the stress equation can result in not only a better workplace environment, but increased department profitability.
What you'll learn:
Uncover the role attitude plays in profitability;
Grasp how imperative communication is and how to calculate for it;
Know what it takes to become an organization where talent finds you.