Service & Parts Pathway
Session 3
Tuesday, Dec. 8, 8:30 -10:00 am
Future-Proof Your Technician Talent Pool
With Jordon Schoolmeester
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Your service department is under immense pressure, squeezed by a shrinking technician pipeline, an aging workforce and increasing demand to stay productive and profitable in every season.
It’s time to stop what’s not working and start building a sustainable service team. During this session from trainer Jordon Schoolmeester, you’ll learn how to develop skilled techs and keep them through training, mentorship and clearly defined career paths.
Discover how to transition experienced techs into other roles, compare pay plans and keep techs performing year-round. You’ll learn practical ways to use emerging tools like AI to support tech development, streamline tasks, and develop training materials, job descriptions and service consistency.
By the time you return to the shop, you’ll be armed with actionable ideas, scalable systems and modern tools to strengthen your department, improve retention, and operate smoothly and profitably.
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Pick-up tactics to build a tech pipeline, effectively implement mentorship, transition senior techs to next level roles and update pay plans
Develop strategies to improve year-round productivity, profitability, consistency, communication and efficiency
Explore practical ways AI tools can support training, scheduling, onboarding and processes
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I live in Denver, Colorado with my beautiful wife Mary and my two big ol dogs. My love for motorcycles came at an early age with dirt biking at 12 years old. My passion for motorcycles continued to grow from there, taking me on multiple 1,000-mile trips over Baja, snowmobiling the backcountry and getting my first Harley Davidson at 21. Mary, my two dogs, and I enjoy everything in the outdoors.
My primary focus is dealership training and running our Managers Training Academies with an emphasis on process and leadership. I enjoy getting the most out of our dealers and processes to ultimately provide the tools in maintaining relationships for life. I have been fortunate to be with Garage Composites since 2016 - continuing to teach and train, all while still learning on how to better the industry one engagement at a time.
