Your service department is under immense pressure, squeezed by a shrinking technician pipeline, an aging workforce and increasing demand to stay productive and profitable in every season. 

It’s time to stop what’s not working and start building a sustainable service team. During this session from trainer Jordon Schoolmeester, you’ll learn how to develop skilled techs and keep them through training, mentorship and clearly defined career paths. 

Discover how to transition experienced techs into other roles, compare pay plans and keep techs performing year-round. You’ll learn practical ways to use emerging tools like AI to support tech development, streamline tasks, and develop training materials, job descriptions and service consistency. 

By the time you return to the shop, you’ll be armed with actionable ideas, scalable systems and modern tools to strengthen your department, improve retention, and operate smoothly and profitably. 

• Pick-up tactics to build a tech pipeline, effectively implement mentorship, transition senior techs to next level roles and update pay plans

• Develop strategies to improve year-round productivity, profitability, consistency, communication and efficiency

• Explore practical ways AI tools can support training, scheduling, onboarding and processes