Session 4
Tuesday, Dec. 8, 11:30 - 12:15 pm
Service & Parts Pathway
Dealer-to-Dealer Roundtable Discussion
Hosted by Valerie Ziebron
-
No matter your job title, you have stubborn problems that you can’t seem to solve and promising opportunities that are just beyond your reach.
You’re not alone.
Gain the edge you need when you come together with dealership peers from across North America in one of our three Dealer Week Education Pathways to share challenges, solutions and resources. Tap into their collective brainpower and wealth of experience when you sit at the table featuring the topic at the top of your priority list as you strive for success in the year ahead.
-
Service Operations & Efficiency:
Service Scheduling & Write-Up, Service Efficiency & RECT, Service Quality Control, WarrantyService Revenue & Growth:
Service Labor Rates & Profitability, Service Upselling, Parts & AccessoriesPeople & Customer Experience:
Recruiting, Hiring & Compensation, Service Training & Performance, Service Customer Satisfaction & Loyalty, Service Follow-Up, AI & Other Technologies -
Valerie Ziebron brings over three decades of experience to the marine industry. Specializing in helping service and parts professionals ‘flip the switch’ from reactive to proactive habits that increase customer loyalty and dealership profitability. Valerie is a master trainer who has produced some of the marine industries’ most effective programs including the Service Management and Service Advisor Programs for the MRAA. Her workshops are consistently among the most requested and highest rated.
-
In the spirit of give and take, be prepared to share what’s working and not working in your business.
Keep your comments succinct to make the most of the time.
Listen more than you talk so each person can participate.
Limit side conversations.
Show respect for what each person has to share.
