Service & Parts Pathway

Session 5

Tuesday, Dec. 8, 3:00 - 4:30 pm

Run a Smarter Service Department: Improve Workflow, Communication, Productivity and Profit 

With Erick Jauregui 

  • The service department carries more responsibility than ever before. Service managers are expected to improve profitability. Advisors must deliver a better customer experience with more volume and fewer resources. Lead techs are asked to produce at a higher level while navigating workflow breakdowns and communication gaps. 

    In this session you will learn how to improve workflow, strengthen communication between advisors, techs, and customers, and use AI tools, real-time data, and performance metrics to uncover efficiency and profit opportunities already hiding in your operation. The focus is not theory, but daily execution. Attendees will identify operational gaps, build consistency across the service process, and learn how to make faster, more informed decisions. Participants leave with practical implementation tools that Fixed Ops teams can begin using immediately to improve results in the shop, and with customers.  

    • Identify workflow and communication gaps that limit service efficiency, productivity, and customer satisfaction

    • Use AI tools, real-time data, and performance metrics to improve advisor execution and shop flow

    • Apply practical implementation exercises to create consistency and better results across the service department

  • Erick Jauregui has spent more than 20 years in retail service operations, training people and building processes that turn service departments into profit centers. He has worked with hundreds of locations coaching advisors, technicians, managers, and others on how to deliver customer experience that builds loyalty and drives gross profit. Erick leads 20-groups and online teams where members hold each other accountable, and a podcast covering topics that matter most to service professionals.